Terms of service

Welcome to www.dotto.nyc. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services provided by DOTTO GLOBAL INC (“DOTTO,” “we,” “our,” or “us”).

By visiting our site or making a purchase, you acknowledge and agree to be bound by these Terms. We kindly ask that you review them with care.

 

 

 

1. Eligibility & Use of Our Website

 


By accessing this website, you confirm that you are:

 

  • At least 18 years of age, or

  • Accessing with the permission and supervision of a parent or legal guardian.

 


You agree not to use the site for any unlawful, fraudulent, or unauthorized purpose, and you are responsible for complying with all local laws and regulations applicable to your use of our services.


DOTTO reserves the right to restrict or terminate access to any user who violates these Terms or engages in conduct that compromises the integrity of our brand or operations.

 

 

2. Product Information & Availability

 


We strive to present our collections with exceptional accuracy. However:

 

  • Product descriptions, colors, pricing, and availability may contain unintentional errors.

  • We do not guarantee that all items displayed on the site will be available at the time of purchase.

  • All products, pricing, and offers are subject to change at any time without notice.

 


Handmade, limited-production, or seasonal pieces may vary subtly in detail due to their artisanal nature — a testament to the craftsmanship we honor in our atelier.

 

 

3. Orders, Acceptance & Payments

 


By placing an order, you are submitting a request to purchase products subject to our approval. DOTTO reserves the right to:

 

  • Refuse or cancel any order at our sole discretion

  • Limit quantities purchased per customer

  • Reject orders due to suspected fraud, pricing discrepancies, or misuse of promotions

 


In the event of cancellation, we will notify you promptly and issue a refund if payment has already been processed.


All payments are handled securely through Shopify or our authorized third-party payment partners. You agree to provide accurate billing information and authorize all charges incurred.

 

 

4. Shipping & Delivery

 


Orders are fulfilled from our California operations office. We work exclusively with trusted international FEDEX carrier to ensure swift, secure delivery.


Delivery times may vary based on destination, carrier delays, customs processes, and external circumstances beyond our control.


Full details can be found in our Shipping Policy, which forms part of these Terms.

 

 

5. Returns, Refunds & Non-Returnable Items

 


All returns must adhere strictly to the conditions outlined in our Return & Refund Policy, including requirements for condition, timeframe, and eligibility.


Certain items — including handmade, artisanal, or custom-made pieces — are not eligible for return due to their delicate, bespoke nature.

By purchasing from DOTTO, you acknowledge that you have reviewed and agreed to these conditions.

 

 

6. Intellectual Property

 


All creative content featured on this site, including but not limited to:

 

  • Logos and trademarks

  • Photography, videos, and graphics

  • Text, design layouts, and brand materials

 


is the exclusive property of DOTTO GLOBAL INC or its content partners and is protected by copyright, trademark, and intellectual property laws.


No content may be reproduced, copied, distributed, modified, or used for commercial purposes without our explicit written consent.

 

 

 

7. Limitation of Liability

 


To the fullest extent permitted by law, DOTTO shall not be liable for:

 

  • Any direct, indirect, incidental, punitive, or consequential damages

  • Losses arising from the use, misuse, or inability to use our website or products

  • Damages caused by third-party carriers, delays, or events beyond our control

 


All products and services are offered “as is” without warranties, express or implied, except where required by law.

 

 

8. Third-Party Links & Services

 


Our website may contain links to external websites or services not operated by DOTTO.

We do not endorse, control, or assume responsibility for the content, policies, or practices of third-party sites.

We encourage users to review their terms before interacting with them.

 

 

9. Modifications to Terms

 


DOTTO reserves the right to update, amend, or revise these Terms at any time.

Changes will become effective immediately upon being posted on this page.

Your continued use of the site constitutes acceptance of the updated Terms.

 

 

10. Governing Law

 


These Terms and any disputes arising from the use of our site or products shall be governed by the laws of the State of California, without regard to conflict-of-law principles.

 

 

11. Contact Information

 


For inquiries regarding these Terms or our policies, please contact us:


DOTTO NYC

📧 info@dotto.nyc / customercare@dotto.nyc

🌐 www.dotto.nyc