At DOTTO GLOBAL INC (“DOTTO,” “we,” “our,” or “us”), we are committed to safeguarding the trust you place in our brand. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit www.dotto.nyc, engage with our digital platforms, communicate with us, or make a purchase through our store (collectively, the “Services”).

By accessing or using the Services, you acknowledge that you have read, understood, and agree to the collection and use of your information as outlined below. In the event of a conflict between our Terms of Service and this Privacy Policy, this Policy governs all matters relating to personal information.

 

 

1. Personal Information We Collect

“Personal information” refers to any details that identify or can reasonably be linked to an individual. It does not include aggregated, anonymized, or de-identified data.

Depending on your interaction with the Services and applicable laws, we may collect the following categories of personal information:

 

Contact Information

Name, billing and shipping addresses, email, and phone number.

 

Payment & Financial Details

 

Credit or debit card data, financial account information, and transaction confirmations. (All payment processing is securely handled through Shopify and trusted partners.)

 

Account Information

 

Username, password, preferences, saved items, and settings.

 

Order & Transaction Data

 

Products viewed, wishlisted, purchased, returned, or exchanged; order history; and transaction records.

 

Communications

 

Messages and details shared through customer support inquiries or other interactions with our team.

 

Device & Usage Information

 

IP address, browser details, device identifiers, network information, pages viewed, search history, and interactions with the Services.

 

 

2. How We Collect Personal Information

 

We may collect information from the following sources:

 

• Directly from you, when you create an account, make a purchase, or contact us.

• Automatically, through cookies, pixels, and similar technologies embedded in the Services.

• From service providers, such as payment processors, analytics partners, and fulfillment partners.

• From third-party partners, including marketing networks and advertising platforms.

 

 

 

3. How We Use Personal Information

 

We use your information to deliver a seamless, secure, and refined shopping experience. Depending on your interactions with us, uses may include:

 

Providing, Enhancing & Personalizing the Services

 

• Processing payments and completing orders

• Managing and maintaining your account

• Facilitating delivery, returns, and exchanges

• Recommending products and personalizing your shopping experience

• Improving the functionality, design, and performance of our Services

 

 

Marketing & Communications

 

• Sending promotional emails or messages, product launches, and exclusive updates

• Delivering personalized advertising on our site or third-party platforms

• Tailoring recommendations based on your browsing or purchase behavior

 

(You may opt out of promotional emails at any time.)

 

Security & Fraud Prevention

 

 

• Authenticating accounts

• Detecting and preventing fraudulent, malicious, or unauthorized activities

• Maintaining a safe, protected shopping environment

 

 

Customer Support & Service

 

 

• Responding to inquiries

• Providing updates related to orders, shipping, and account activity

• Maintaining our ongoing client relationship

 

 

Legal Compliance

 

 

• Complying with applicable laws and lawful requests

• Responding to court orders, subpoenas, or regulatory inquiries

• Enforcing our Terms of Service and protecting our rights

 

 

 

 

4. How We Disclose Personal Information

 

We may disclose personal information to the following parties, when legitimate and necessary:

 

Service Providers

 

Including Shopify, payment processors, customer support tools, cloud storage, logistics partners, analytics providers, and IT services.

 

Marketing & Advertising Partners

 

To deliver personalized advertising consistent with your settings and applicable regulations. These partners process your information according to their own privacy notices.

 

Your Direction or Consent

 

For example, through social media logins, product shipments, or integrations you choose to use.

 

Corporate Affiliates

 

Within our business group for operational and administrative purposes.

 

Business Transactions

 

In the event of a merger, acquisition, restructuring, financing, or bankruptcy proceeding.

 

Legal Obligations

 

When required by law, to protect our rights, or to prevent harm or fraud.

 

 

 

5. Our Relationship With Shopify

 

DOTTO is powered by Shopify, which hosts our store and processes data in order to provide the Services.

Shopify may process personal information collected through our site and across its merchant network.

In certain circumstances, Shopify independently determines how and why your data is processed—particularly for enhanced features, analytics, and cross-merchant experiences.

To learn more about Shopify’s privacy practices, or to exercise rights relating to information processed by Shopify, please visit the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

 

 

 

6. Third-Party Websites

 

The Services may contain links to external sites or platforms operated by third parties.

We do not control or endorse these websites and are not responsible for their privacy or security practices.

We encourage you to review their individual policies before engaging with them.

 

 

 

7. Children’s Information

 

The Services are not intended for use by children, and we do not knowingly collect personal information from individuals under the age of majority in your jurisdiction.

If you believe your child has provided information to us, please contact us so we may delete it.

 

 

8. Security & Retention

 

While no system is infallible, we maintain commercially reasonable safeguards to protect your personal information.

Information transmitted over the internet may not always be secure; please avoid sending highly sensitive information through unsecured channels.

We retain personal information only as long as necessary to:

 

• Maintain your account

• Provide the Services

• Comply with legal obligations

• Resolve disputes or enforce policies

 

 

 

9. Your Rights & Choices

 

Depending on your location, you may have rights regarding your personal information, including:

 

• Access / Right to Know

• Deletion

• Correction

• Data Portability

• Opt-out of targeted advertising or data sharing

• Manage communication preferences

 

Where applicable, you may also:

 

• Object to processing

• Request restriction of processing

• Withdraw consent

• Designate an authorized agent

 

We may need to verify your identity before processing certain requests, as permitted by law.

We do not discriminate against individuals who exercise their data rights.

 

 

10. International Data Transfers

 

Your personal information may be transferred to and processed in countries outside your place of residence, including the United States.

Where required, transfers are safeguarded using legally recognized mechanisms such as Standard Contractual Clauses.

 

 

11. Updates to This Policy

 

We may revise this Privacy Policy from time to time to reflect changes in our practices, the Services, or legal requirements.

Any updates will be posted on this page with an updated “Last Updated” date.

 

 

12. Contact Us

 

For questions regarding this Privacy Policy or to exercise your privacy rights, please contact us:

Email: info@dotto.nyc / customercare@dotto.nyc

We act as the data controller for all personal information collected through the Services.